Restaurant Customer Agreement

1. Overview

This Agreement sets out the commercial terms for your use of the AllergenGo service (the “Service”). It becomes binding when you tick the box to accept it during sign-up and create your account.

This Agreement should be read together with our Terms of Service and Privacy Policy. If there is any conflict, the Terms of Service take priority on liability, data and legal matters, and this Agreement takes priority on pricing and licence scope.

2. What you get

• A diner-facing menu filter: diners scan your QR code, select their allergens and dietary requirements, and see which of your dishes do not contain them, based on the dish information you provide.
• An admin dashboard for managing your account and viewing anonymised statistics.
• Email support during UK business hours (Monday to Friday, excluding bank holidays).

3. Licence scope

Single location

• A standard subscription covers one physical restaurant location.
• Each additional location needs its own subscription and its own account.

Multiple sites and chains

If you operate more than one location, you must either:

• take out a separate subscription for each location; or
• contact us to arrange a multi-location agreement.

You must not share login details, or use one subscription across more than one location.

4. Fees and payment

• The subscription fee is £39 per month per location.
• Payments are processed by our payment provider, Stripe.
• Your subscription renews automatically each month until you cancel.
• We may change our prices by giving you at least 30 days’ notice by email. The new price applies from your next billing date after the notice period. If you do not agree, you can cancel before it takes effect.
• Fees are not refundable for partial months, except where the law requires otherwise.

5. Cancellation

You can cancel at any time from your account dashboard. You will keep access until the end of your current billing period, and you will not be charged again.

6. Your key responsibilities

Your full responsibilities are set out in the Terms of Service. In summary, you must:

• keep your dish and allergen information accurate, complete and up to date;
• always confirm a diner’s allergies with them, and with your kitchen, before serving;
• train your staff on how to use the Service;
• keep complying with all UK food safety and allergen laws.

7. Contact

If you have any questions about this Agreement, email us at support@allergengo.com.

Summary

This summary is for convenience only. The full terms above apply.

• £39/month per location, billed through Stripe, renews monthly.
• One location per subscription; contact us about multi-site agreements.
• Cancel any time; access continues to the end of the billing period.
• You are responsible for the accuracy of your dish and allergen information.
• You are also bound by our Terms of Service and Privacy Policy.